Device order terms
Version two-devices-v1 · Effective October 8, 2026
Who you’re ordering from
These terms cover custom devices ordered on this page from TWO Packaging (“TWO,” “we,” “us”), a business of TWO Consulting LLC. By checking the box and placing your order you agree to them.
Your price and payment
Your price covers your printed devices delivered to the U.S. address you give us by Standard delivery; there are no setup or shipping fees on top. Prices are in U.S. dollars. When you place your order we email you an invoice for that exact total, payable by card or bank transfer. Production starts after your invoice is paid and your proof is approved. Sales or use tax is not included; if any is due on your order, you’re responsible for it. If a price is ever shown in error, we’ll contact you before production and you can pay the correct price or cancel.
Your proof
Our team checks your artwork for printability and emails you a proof. Check it carefully: spelling, wording, colors and placement. When you approve it, we make what you approved. If you send artwork later, nothing is made until you approve a proof, and you can cancel before you do.
Timing and delays
Delivery times shown on the page are averages, not a guarantee. Orders can be delayed by things outside our control, including freight, port and customs delays, weather, material shortages, holidays, tariffs and trade restrictions. We’ll let you know if we expect a meaningful delay. We aren’t liable for losses caused by a delay.
Color and print
Screens show color differently from printed devices, and small differences in color and print placement from your proof are normal and aren’t defects. Pantone colors are matched to the Pantone code, not to how it looks on a screen.
Your products and the law
You are responsible for making sure the devices, everything you fill them with, and their labeling, packaging and sale comply with every law that applies where you sell them, including age limits. Devices contain rechargeable lithium batteries; handle, store and ship them as the law requires.
Your artwork
You confirm you own or have permission to use everything you send us, including logos, trademarks, artwork and text. You agree to defend, indemnify and hold harmless TWO, its owners, employees and suppliers from any claims, losses and costs arising from your artwork or your use of the devices. We may decline any order we believe is unlawful or infringing.
Delivery, inspection and claims
Check your delivery address carefully. Please inspect your order when it arrives and email orders@twopackaging.com within 7 days of delivery about any defect, shortage or damage, with photos and your order number. After 7 days the order is considered accepted.
Refunds and remakes
Devices are custom made to your approved proof, so they can’t be returned because you changed your mind. If what we deliver doesn’t match your approved proof, has a manufacturing defect, or arrives damaged, and you tell us within 7 days, we’ll replace the affected devices or refund what you paid for them, at our choice. That is your only remedy.
Limits on liability
Except for the promises in these terms, devices are provided as is, and we disclaim all implied warranties to the fullest extent the law allows. We aren’t liable for indirect, incidental or consequential damages, including lost profits. Our total liability for any claim about an order is limited to the amount you paid for that order.
Governing law and disputes
These terms are governed by the laws of the State of Arizona. Any dispute will be resolved in the state or federal courts located in Maricopa County, Arizona. Claims must be brought individually and within one year after delivery.
Everything else
These terms, your order confirmation, your invoice and your approved proof are the whole agreement for your order. The version you accepted when you ordered applies to your order. Questions? Email orders@twopackaging.com or call +1 623-254-6832.
