Mailer order terms
Version two-mailers-v1 · Effective October 6, 2026
Who you’re ordering from
These terms cover custom poly mailers and bubble mailers ordered on this page from TWO Packaging (“TWO,” “we,” “us”). By checking the box and placing your order, whether you pay by card or send an order request, you agree to them. Card payments are processed by Stripe for TWO Consulting LLC and show on your statement as TWO* CUSTOM MAILERS.
Your price and payment
Your price covers your printed mailers delivered to the address you give us, at the speed you choose (Standard or Expedited; Expedited only outside the U.S.); there are no shipping, plate or setup fees on top. Prices are in U.S. dollars and card orders are paid in full upfront. Outside the United States, delivery is Expedited by air and included in your price; any import duties, taxes or customs fees charged by your country are not included and are paid by you on delivery. Sales or use tax is not included; if any is due on your order, you’re responsible for it. If a price is ever shown in error, we’ll contact you before production and you can pay the correct price or cancel for a full refund.
Your approval is the proof
You place your artwork on your dieline and approve it on this page before you pay. Check it carefully: spelling, wording, colors, placement, and anything on a weld, the seal flap or outside the safe area. When you approve it, you accept everything on it, and we print what you approved. Our prepress team checks every approved file for printability; if something can’t print well, we contact you within one business day and hold your order, without cancelling it, until new artwork is approved. On films that print a white ink base, we email a one-page white-ink proof; it is approved when you reply, or automatically three business days after we send it. If you choose to send artwork later, nothing prints until you approve a digital proof, and you can cancel for a full refund any time before you do.
Timing and delays
Arrival dates shown on the page are estimates based on production and the delivery speed you choose, not a guarantee. Orders can sometimes be delayed by things outside our control, including carrier, freight and port delays, customs inspections and holds, weather, material shortages, equipment breakdowns, holidays, government actions, tariffs and trade restrictions, and other events beyond our reasonable control. We’ll let you know if we expect a meaningful delay. We aren’t liable for losses caused by a delay, and once production has started a delay isn’t grounds to cancel or for a refund. If you need mailers by a certain date, tell us before you order; an in-hands date is only guaranteed if we confirm it in writing.
Color, print and quantity
Mailers are printed on the film you choose. Screens show color differently from film, dark and colored films change how colors look, and small differences in color, registration, placement and cutting from what you approved, between runs and within a run, are normal and aren’t defects. Mailer runs come in slightly over or under: a delivery within 10% of the quantity ordered counts as a complete order.
Fitness for your product
You choose the type, size, film and thickness. You are responsible for making sure they suit what you ship and any labeling or carrier rules that apply to it. Strength, cushioning and recycling claims beyond those our team confirms to you in writing are not part of your order.
Your artwork
You confirm you own or have permission to use everything you send us, including logos, trademarks, artwork, photos and text, and that your mailers don’t infringe anyone’s rights or break any law. You agree to defend, indemnify and hold harmless TWO, its owners, employees and suppliers from any claims, losses and costs (including reasonable attorneys’ fees) arising from your artwork or your use of the mailers. We may decline any order we believe is unlawful, infringing or harmful, with a full refund.
Delivery, inspection and claims
Check your delivery address carefully; the cost of re-delivering an order sent to an address you gave us is yours. Delivery is complete when the carrier shows your order delivered to that address. Please inspect your order when it arrives and email orders@twopackaging.com within 7 days of delivery about any defect, shortage or damage, with photos and your order number. After 7 days the order is considered accepted.
Refunds and reprints
Mailers are custom made to the artwork you approved, so they can’t be returned or refunded because you changed your mind. If what we deliver doesn’t match your approved artwork, has a genuine manufacturing defect, or arrives damaged, and you tell us within 7 days, we’ll reprint the affected mailers or refund what you paid for them, at our choice. That is your only remedy.
Billing questions and chargebacks
By paying, you authorize the charge for the exact total shown. If you ever have a billing concern, contact us first and we’ll sort it out quickly. If a chargeback is filed for an order we produced to your approved artwork, we may contest it and share your order, approval and delivery records as evidence.
Limits on liability
Except for the promises in these terms, mailers are provided as is, and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent the law allows. We aren’t liable for indirect, incidental, special, consequential or punitive damages, including lost profits, damaged contents or launch costs. Our total liability for any claim about an order is limited to the amount you paid for that order.
Your account and files
Your orders are saved to the email you check out with, so reorders are easy; we keep your orders, saved cart and artwork. Keep your own copies too: files may be deleted 24 months after your last order.
Governing law and disputes
These terms are governed by the laws of the State of Arizona, without regard to conflict of law rules. Any dispute will be resolved in the state or federal courts located in Maricopa County, Arizona, and you consent to their jurisdiction. Claims must be brought individually, not as part of a class or representative action, and within one year after delivery.
Everything else
These terms, your order confirmation and your approved artwork are the whole agreement for your order. We may update these terms; the version you accepted when you ordered applies to your order. If any part of them is found unenforceable, the rest still applies. Questions? Email orders@twopackaging.com or call +1 623-254-6832.
